How do I place an order? TOP
Its simple and easy to place an order with us. Simply browse our store and add any of the items you wish to your cart. When you are done, click on the image at the top of the page next to the logo
Then simply follow the onscreen directions to complete check out. When you get to the PAYPAL screen for payment, make sure you wait until you are redirected AFTER payment is made, to get back to our site to receive your download links (dont worry if you forget this step, however, as the download links will also be emailed to you!)
What do I get with my purchase? TOP
All of the files come in a zipped folder which will include a JPG image of the finished file, a SVG file and a PDF Guide file.
Our testers all have different cutter machines, such as the Cricut, Silhouette, Craft Robo, E Cutter and more...and each file has been tested for quality assurance.
How do I Unzip my files? TOP
All of our items come to you in a zipped folder. You will need to unzip the folder to extract the files.
To do so, after you have downloaded the file to your computer, RIGHT CLICK on the zipped folder and from the choices given to you, select EXTRACT TO (and then the file name). See image example below
How often are new items and freebies listed? TOP
One can never tell. Sometimes items can be added on a weekly basis, other times, maybe twice a month. It all really depends on how busy we are and how quickly we can get new releases to you.
If you dont want to miss out on anything new happening with SVG Cutting files, make sure to CLICK HERE to join the mailing list.
Are your Freebies really FREE? TOP
YES! All the files listed in our Freebie section are really Free!
However, if you are a subscriber to our newsletter, you will benefit from some EXTRA freebie files that are only available to newsletter members.
Do I need software to use your SVG files? TOP
Yes, depending on the personal cutter machine you use. While our SVG designs will work with any SVG compatible program, we strive to test them in all formats out there.
Where do I download designs after purchase? TOP
After successful payment through the paypal website, you will be redirected to our website to complete the transaction. A "Click Here to Get your Downloads" link will appear and take you to a page where you get download all your purchases.
However, sometimes customers are returned via paypal before the Paypal website records the payment as complete. If this occurs, you will not be taken to a download page, but once payment is recorded at paypal, an email containing all your links will be sent out to you.
What is the return or refund policy? TOP
Due to the nature of the products we offer, we are unable to offer refunds or returns on items. We have a series of testers to help assure that our files will cut for you in your home cutter machines. However, if you are unsure, please try out one of our FREE files first to test.
If you have lost a file, you can email us, with the date of your purchase and order number and we will issue the download to you again.
I missed the Freebie Friday, can I still get it? TOP
Sorry, but Freebie Fridays are only available for ONE week through the newsletter. If you miss one, we are unable to send it out to you...you have to make sure to get it the week it is available.
However, all of our freebies, after their week is over, are available in our Dollar Download section.
How do I put the Cake Pop / Lollipop Holder together? TOP
I placed an order but never got my downloads- why is that? TOP
If you placed an order on our website and were not immediately sent to a download page OR received an email copy of your files...there are a few reasons for this:
Why do these things matter?
If Paypal has you as unverified, it means you never completed set up of your account and it can be, in their eyes, a dishonest account, made by those lovely scam artists and hackers out there. Resolve this simply by verifying your account by adding your bank/personal information.
If Paypal has you as unconfirmed, its simply that you have not responded to them verifying the account.
Finally, if you make a purchase and DO NOT use your paypal balance, but instead to use funds with a debit card or credit card... SOMETIMES paypal returns you back to our site, BEFORE the electronic notice goes through that you made actual payment. Being returned back to our site BEFORE we get an electronic notice of the payment, means our shopping cart does not think you PAID yet... so to avoid this one.. simply use PAYPAL Balance FUND to make your purchase, its INSTANT to the cart system and you get your links right afterwards.....
What are all those icons on the top right of the page? TOP
At the top right corner of our website you will see the following icons
(from left to right)
Facebook Fan Page
Facebook Galleria Group
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